Recently there has been news that ebay are
going to stop allowing sellers to leave negative feedback for
buyers!
eBay's reasoning for this move is to allow buyers the chance to
leave true and accurate comments without the fear of retaliatory
feedback from sellers who they have had issue with. This is the one
argument for. Where as there are a number of stronger and more
important arguments against. This to me seems like a move to prevent
something that really is not a major problem being as the majority
of sales on ebay go through without a problem.
One feels that this is going to lead to big trouble out there on the
trading floor. Firstly it will give dishonest buyers the chance to
make false PayPal dispute claims with no risk of comeback on them or
provide any warning to other sellers, Those same dishonest group of
buyers will Hold sellers to ransom, Threaten them with neg if they
don't do what they are told, Cause disruption by not making payment
for items and much more..
What a ridiculous move by ebay, the very idea of it is just utterly
ludicrous and we just cannot understand the logic behind it! If a
seller has a bad experience with a buyer, why should they not be
able to alert other sellers?
For years PayPal have been favouring the Buyer, the buyer who
incidentally is not the one paying the fees. The buyer who can say
the item they ordered did not arrive even though it did.
I personally know someone who thinks it is a big joke to slap a
dispute on someone who sends him an item he wins on ebay without a
proof of delivery! every time PayPal gives him his money back so he
sits there with the item he got for free!
And Now this, ebay starting to favour the buyer too. The buyer who
will buy from ebay anyway because they get a good deal, The buyer
who can now complain about the smallest of issues and threaten the
seller with negative feedback safe in the knowledge that the seller
will not have a fair chance to respond.
Personally, I sell a lot of stuff on ebay and although the majority
of customers are honest and kind, there are a number who are just
out to cause trouble, The ones who will use any excuse to complain
and try to get a freebie or a refund. Until now those who would not
actually leave the neg in fear of receiving neg back will just dish
it out like candy...
This will also lead to situations such as competitors signing up for
fake buyers accounts, purchasing from their rivals and negging them.
I hope ebay are putting in safeguards against this type of
activity!!
Another point to note, If for example, there is a delay in the post
and an item is late, Where as in the past the buyer has been
reluctant to leave negative feedback because they could receive it
back, they will not bother waiting a few more days for delivery,
they will Just go ahead and leave neg. I doesn't matter, the seller
cant return it so even if the item does arrive tomorrow, it wont
bother them. They don't know who the seller is, just some bloke they
bought something off on ebay and it didn't arrive within 12 hours of
them buying it!!
Ebay will lose a lot of customer loyalty through this,
The customers being the Sellers. Why favour buyers who will not be
there to buy if there is no sellers to sell? See the Twisted Logic
here??
A LOT OF LOYALTY LOST.. People chose to sell on ebay because they
know the chances of their stuff selling is high and they are
prepared to pay the fees to sell that stuff, Until now, ebay have
also been fair to buyers and sellers equally but it seems the
classic PayPal mentality of "We are doing you a favour allowing you
to be our customer" is creeping in.
A RISK THAT HAS PROBABLY NOT EVEN BEEN CONSIDERED IS:
There was talk of fraudsters from places like Nigeria buying stuff
with dodgy cheques a few years back. I imagine that those buyers
receiving negative feedback was something that protected a lot of
unsuspecting Sellers who otherwise would have been fooled..
A scenario that does not take a crime boss to imagine:
Big organized gangs of 20 people say, They all setup accounts on
ebay and buy imaginary goods off each other over a period, building
up a positive feedback score as a highly reliable buyers.
They then start ripping sellers off left right and centre with no
comeback where negative feedback is concerned, Nothing to alert any
other seller not to send the items before they too realize they have
been conned.
If sellers lose the ability to spot a dodgy buyer, and also lose the
ability to leave negative comments about a particularly bad
experience with a buyer, it will cause ebay to become an unsafe
place to trade as the lack of asset security will be a serious risk.
it will also cause a lot of conflict and possibly Bad publicity. A
lot more than I suspect this new rules has been designed to resolve.
SELLERS WILL NOT THANK EBAY FOR THIS.
ebay, YOUR CUSTOMERS will not be happy and will start to look for
alternatives!
ebay, remember that it is not the buyers who are your customers, it
is the sellers, surely it is in your interest to look after your
customers and listen to their needs, Do Not dictate to them, the
buyers are the sellers customers and ebay you do not make any money
from people who just buy. The money you make comes out of the pocket
of us sellers.
For years ebay have stated that they consider Feedback represents
members’ opinions and they do not get involved. Yet from May onwards
that will be one sided, UNFAIR and ebay will be biting the very hand
that feeds them!
If you are a seller, You know that when you suspect a buyer is up to
no good, you check his feedback. Without that, we do not have the
full facts about the buyer and ebay are taking this right away from
us.
As an Honest Buyer who has never had a problem with a seller leaving
you negative, can you understand what ebay are thinking here and why
they have made such a U turn on the original Feedback policy?
If you feel that this is unfair, |